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  1. Yesterday
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  3. Introduction As a Member Plus, you, and all users on peopleandchat, must abide by the site guidelines for peopleandchat. The guidelines by peopleandchat may be found here: http://peopleandchat.msn.com/en/support/article/support200 Based on a great deal of input from the community however, there seems to be many questions with regards to the Guidelines for peopleandchat. The purpose of this document is to help clarify some of those concerns. Please remember, should you choose to use the Member Plus privileges available to you, make sure that you are familiar with the items below. The Member Plus program provide you with a series of privileges to allow you to find greater fulfillment on peopleandchat. Whether or not you choose to use them is entirely up to you. If indeed you do use your Member Plus privileges, be sure to understand how the privileges work (review the other orientation materials), and what is and is not actionable under the Guidelines as abuse of your Member Plus privileges can result in your removal from the Member Plus program. RSACi (ICRA) ratings for peopleandchat.com ”The peopleandchat is rated by RSACi/Internet Content Rating Association. This system rates Web sites and games on their levels of sex, violence, profanity, and nudity. The peopleandchat has a level 2 rating, and we strive to enforce standards for that rating provided by the ICRA organization. For more information about this rating system, see the ICRA's Web site .” Peopleandchat is rated by RSACi/Internet Content Rating Association. This system rates Web sites and games on the level of sex, violence, profanity, and nudity. The peopleandchat has a level 2 rating, and we strive to enforce standards for that rating provided by the ICRA organization. For more information about this rating system, click here: http://www.irca.org Standards for peopleandchat also arise from the laws governing New York State. Regardless of where you may be accessing peopleandchat from, as the servers are located in NY, those are the standards by which you must follow. Function Rooms "Functions include, but are not limited to, unofficial leagues, ladders, and group events. To clarify, some people who play on peopleandchat have created their own ladders, leagues, or groups. Function Rooms are provided for these people to play their games on peopleandchat." · Unofficial leagues, ladders, and groups are not in any way affiliated with, nor are they endorsed or supported by, peopleandchat. You must clearly communicate this to all of your participants if you run an unofficial league, ladder, or group event and choose to play your games on peopleandchat. · To prevent confusion, you are not permitted to use or display any Microsoft or peopleandchat trademarks or logos on any league, ladder, or group Web site. · If you run an unofficial league, ladder, or group event and choose to award prizes, you may not announce them or present them in the games, in the lobbies, or anywhere else on peopleandchat. · peopleandchat does not endorse and is not responsible for the awarding of prizes for unofficial league, ladder, or group game play. . Function Rooms are available to all peopleandchat members who would like to facilitate an unofficial league, ladder, or group event; please share nicely. Intimidating or harassing people to get exclusive access to a room can result in your removal from peopleandchat. It is suggested that Member Pluses NOT host off-peopleandchat tournaments, including ladders as this may confuse the players that this type of play is endorsed by peopleandchat. Any tournament hosted by a Member Plus must abide by the standards stated in the User-hosted Tournament section of the Guidelines. Locking or stalling a room Locking or stalling a player's game is considered disruptive behavior and may result in the offender being removed from the game lobbies. Definition: Room Jacking: a player whose objective is to steal the room of the given host in a Retail Game by staying in the game, there by preventing the host of the table and others from launching a new game. The following procedures are HIGHLY suggested when dealing with one. Handling a room Jacker: 1. Host of the table either complains to the member plus in the room that someone is stuck in their game or remaining in the game and they cannot launch a new one, or they complain in HR 2. 911 is dispatched to a back chat runner 3. Either the member plus in the room or the member plus taking the 911 identifies that the user in question is indeed in the game still and that the host would like them removed to start another one. 4. All attempts are made to contact this user via zm AND gray box. 5. If the member still remains in the game use the following msg or a similar one "/msg <NICKNAME>Hi! You were stuck in the game for XX minutes so we softbooted you to help out. No worries." 6. Soft boot the user with /boot ONLY. Again, ***USE YOUR JUDGMENT*** we do not want bots nor automated knee jerk reactions while working with member, every situation is unique This has no effect on the table issues that we cannot see in card / board games as defined below: Staller - a user not clicking the start button on a card / board game. Ask player complaining at the table to move to another table and give them the disruptive player link. Camper - players who are just sleeping at a table for whatever reason, as long as there are tables available let them stay. As a reminder, in retail room lists you can flip the table list to sort by all the different categories listed IE table name, table number, join/host, status and latency. Give members in these rooms a heads up when there is the normal competition for the first few tables. While we do not deal with table issues, this is more of a game launch problem in retail games that can be handled from the lobby. All reports of auto booting with no notice will be investigated by myself and ANY abuse of this will force us to revisit this revised policy. I greatly appreciate all of your comments and feedback on this issue - relare In-game / Table Harassment Do not use any of the peopleandchat services, peopleandchat Friends, or message features to threaten, harass, stalk, or abuse others or hack their accounts. Member Pluses may be available to help with disruptive or abusive players, but do not monitor or enforce the Guidelines at individual game tables except during a tournament. The juxtaposition of these two statements from the guidelines has raised questions of how one may handle harassment based issues. While it may seem that these statements are contradictory, that is not the case. As you may recall, all users are empowered to handle disruptive users while on peopleandchat. All users can block Messages from specific individuals in addition to filtering the main chat for themselves. Additional information for how any user can handle a disruptive user may be found at http://peopleandchat.msn.com/en/support/article/supporthubcommunityevents In most cases, users can handle disruptive users themselves, however there are situations in which it is apparent that a user is being harassed by another user. The ONLY TIME when a Member Plus may intervene with regards to harassment is if the harassment is apparent from the main chat lobby itself (user is followed from table to table, or lobby to lobby) in a non-tournament setting. In other words, if you can see a person following another user around, and there are concerns of harassment raised, you are then empowered to deal with the situation as appropriate.
  4. STRIKE POLICY Throughout all of the Orientation Materials, you probably noticed statements regarding "abuse of this privilege can result in your removal from the Member Plus program," or some other variation of the same idea. This document will address the process by which a user may be removed from the Member Plus program, should that become necessary. We do not like to remove tokens, but as the facilitators of the Member Plus program, it is our responsibility to ensure that all Member Pluses abide by the Code of Conduct for MSN Games by Zone.com and that users that violate intentionally violate the Code of Conduct are subsequently removed. For the majority of abuses of Member Plus privileges, the Member Plus in question will be notified that he/she has been given a "strike" or warning. We feel this is the best thing to do given that at times, Member Pluses break the CoC because they did not clearly understand the rules, and we feel that these Member Pluses deserve a chance to get it right. If a certain number of strikes accrue within a certain amount of time, however, then the Member Plus is removed. After a set amount of time of "good behavior" strikes will no longer be associated with a particular Member Plus. Please note, to best protect your Member Plus account, we strongly encourage you to keep records of the use of any Member Plus privilege. More specifically, it's best that the logs are kept for one month and that they have at least 50 lines of chat history preceding the use of a command. Additional information by way of screenshots is helpful as well. When in doubt, it is better to have too much information in your logs, than too little. Why the focus on logging? Well, as needed, you may be asked to provide information pertaining to a specific use of a privilege. We receive numerous logs from users, some of which are not 100% accurate. We do our best to verify the concerns expressed, based on information that Zone.com keeps, however that is not always enough. As such, additional information is sometimes needed. Bear in mind, as always, we will act on information that is verifiable. If you do not have logs of specific uses of Member Plus privileges, it could result in a strike. As such, we strongly recommend that protect your plus and that you keep logs (50 lines of text or more) whenever you use a command on another user. This process applies to actions on Zone.com and Zone.com Member Plus newsgroups as well. Member Plus and player nicks will be subject to this process. Of course, certain infractions will still result in an immediate removal of one's token. These infractions include: o Incidents considered to be illegal activity are exempt from the Strike process as it can constitute an immediate threat to all users o This would include, but is not limited to posting of porn, destructive links, or hack attempts - will not be reinstated into the program o Using tools on another Member Plus (this type of infraction is up to the discretion of the Zone Community Team and will be reviewed before a final verdict is made) o Suspected hacked accounts will still be pulled in order to prevent abuses by a would be hacker - will still be able to re-enroll into the program upon review Special thanks to all of the current Member Pluses whose feedback helped to shape this process. Were it not for all of the thoughtful comments, we would not be where we are today. Thanks! STRIKE POLICY Throughout all of the Orientation Materials, you probably noticed statements regarding "abuse of this privilege can result in your removal from the Member Plus program," or some other variation of the same idea. This document will address the process by which a user may be removed from the Member Plus program, should that become necessary. We do not like to remove tokens, but as the facilitators of the Member Plus program, it is our responsibility to ensure that all Member Pluses abide by the Code of Conduct for MSN Games by Zone.com and that users that violate intentionally violate the Code of Conduct are subsequently removed. For the majority of abuses of Member Plus privileges, the Member Plus in question will be notified that he/she has been given a "strike" or warning. We feel this is the best thing to do given that at times, Member Pluses break the CoC because they did not clearly understand the rules, and we feel that these Member Pluses deserve a chance to get it right. If a certain number of strikes accrue within a certain amount of time, however, then the Member Plus is removed. After a set amount of time of "good behavior" strikes will no longer be associated with a particular Member Plus. Please note, to best protect your Member Plus account, we strongly encourage you to keep records of the use of any Member Plus privilege. More specifically, it's best that the logs are kept for one month and that they have at least 50 lines of chat history preceding the use of a command. Additional information by way of screenshots is helpful as well. When in doubt, it is better to have too much information in your logs, than too little. Why the focus on logging? Well, as needed, you may be asked to provide information pertaining to a specific use of a privilege. We receive numerous logs from users, some of which are not 100% accurate. We do our best to verify the concerns expressed, based on information that Zone.com keeps, however that is not always enough. As such, additional information is sometimes needed. Bear in mind, as always, we will act on information that is verifiable. If you do not have logs of specific uses of Member Plus privileges, it could result in a strike. As such, we strongly recommend that protect your plus and that you keep logs (50 lines of text or more) whenever you use a command on another user. This process applies to actions on Zone.com and Zone.com Member Plus newsgroups as well. Member Plus and player nicks will be subject to this process. Of course, certain infractions will still result in an immediate removal of one's token. These infractions include: o Incidents considered to be illegal activity are exempt from the Strike process as it can constitute an immediate threat to all users o This would include, but is not limited to posting of porn, destructive links, or hack attempts - will not be reinstated into the program o Using tools on another Member Plus (this type of infraction is up to the discretion of the Zone Community Team and will be reviewed before a final verdict is made) o Suspected hacked accounts will still be pulled in order to prevent abuses by a would be hacker - will still be able to re-enroll into the program upon review Special thanks to all of the current Member Pluses whose feedback helped to shape this process. Were it not for all of the thoughtful comments, we would not be where we are today. Thanks!
  5. Member Plus Orientation: Level 2 Congratulations on becoming a Level 2 Member Plus. By now you hopefully have become familiar with the notions of VOICE and Respect for others on Zone.com In case you forgot, however, we have included a recap of key topics covered in the Level 1 Orientation. Recap of Level One Orientation As a Level One Member Plus, you will be issued a "+" by your username. As explained in the structural overview of the Member Plus program, Level 1 membership will give you an opportunity to see first hand how Member Pluses help to assist Zoners and help to make Zone.com a better place. You will also have the opportunity to use your most powerful privilege on the Zone.com…your Voice. Voice Your Voice is the most important privilege available. Your Voice can help you mediate situations, help users, and make new friends! Voice is manifested by what you type on the screen while on Zone.com. As people cannot hear the intonations of your actual voice, what you type online is very important, for that is what users will see. For example, short, curt, one word replies are often perceived as being rude, online. Likewise, typing in all CAPITAL LETTERS is considered rude, as that is the online equivalent to shouting. When interacting with users online, it is best to avoid behaviors that are considered rude – remember that you “Catch more flies with honey” :-) Your Voice is how you present yourself to other Zoners. Are you the chatty/friendly type or are you terse and gruff with your responses? Do you make others relaxed when you talk with them or are other users up tight and silent when you are around? These reactions by Zoners are totally dependent on your Voice. Another way of thinking about Voice is that it is a way of explaining to a user why a particular behavior is objectionable in attempt to stop that particular action. Often times, if a person realizes that a certain action is “bad” they will no longer continue that behavior. One thing to remember, try and be specific as to why a particular action is objectionable. For example, when trying to use your Voice with a flooder, you could explain that flooding is bad because it prevents other users from interacting with one another and also prevents them from finding others to play against in a certain game. Not only will use of Voice be helpful in stopping objectionable behavior, by educating users as to why their actions are contrary to the Code of Conduct, you will be helping to prevent future infractions. This serves to “save the Zoner” and it helps to make the overall experience on Zone.com, better for all users. When interacting with other users on Zone.com, it is best that you be yourself. As you already know, it is often easy to distinguish between those users who are telling the truth and those feeding you a line. People will appreciate your honesty and openness with them. Of course, you should only engage other users as determined by your own comfort level and your personal willingness to interact. Set your own boundaries and others will respect them. Remember that as a Member Plus, if you so choose, you can assist other Zoners with their inquiries and questions to the best of your ability. If you are uncomfortable with a particular situation, or unsure of how to respond to a user, do not hesitate to ask other Member Pluses or the Online Hosts (denoted by "@Mplus") since they are there to assist you and all Zone.com users. Respect Along the same lines as your VOICE, it is important to have respect for everyone on Zone.com, regardless of perceived age, race, religion, Member Plus status, etc. While there are certainly many differences among all the Zoners, we are all united by the passion for gaming. If users perceive disrespect from you, your experiences online will not be very pleasant. You can be guaranteed that they will tell one of their friends, who in turn tells one of their friends, and pretty soon, you have a whole group of people making your online experience difficult. Remember that respect leads to respect, and disrespect leads to disrespect. If you are trying to make the online gaming experience better for all Zone.com users, treat everyone with equal respect, and in turn, you will experience the same. Rough Rooms If you have been on Zone.com for awhile, you are probably thinking, “Respect is all fine and good, but what about all those rough rooms where the users hate any sort of authority figure?” Indeed, that is a very good question, as there are certain groups of users who have it in for Member Pluses. In situations such as this, it is important that you keep a calm head, thick skin, and treat everyone with respect as you would in another room. It may also be a good idea to ask another Member Plus to come in and assist you when trying to reason with a rough room. Not only can another person serve as an effective backup, just having a different approach to the room could help calm things down. Remember that VOICE and RESPECT will be the best privileges available to you. Gags should only be utilized in extreme cases, and boots should be used rarely, if ever. Lastly, remember that the Member Plus program is to allow you to have fun and try and make Zone.com a better place. If you are uncomfortable because of a certain room, by all means go to a different room, or take a break from the computer if you need to. Here is a quick summary of what we will cover:: Chapter Links Message Warn Table Tableinfo Clearchat Gag Gag5 Ungag Gag vs Boot Greet While there are several privileges available to you to use as a Member Plus, they are there purely for you to enrich your experience online in the manner you see fit. Should you decide that you do not want to use them, that’s fine. Likewise, if you choose to use them, that’s fine too. The Member Plus program is here to help you find a richer, more fulfilling experience while online. Please keep in mind though, should you choose to use the privileges available to you as a Member Plus, it is best that you adhere to the suggested uses below. Any abuse of Member Plus privileges may lead to the revocation of your Member Plus status. Abuse of Member Plus privileges is defined as, but not limited to, unwarranted gags or boots, flooding of /msg’s, removal of privileges that were not issued by you, or gagging or booting another Member Plus. Gagging or booting another Member Plus will result in immediate termination of your Member Plus Status. The frequency of the use of privileges (i.e. multiple gags or boots in a given amount of time) may be considered an abuse of tools and can result in eventual removal from the program. Message (/msg username text) This command sends a pop-up message to a user that only they can see. The user must also clear the message before they can do anything else in the lobby. Since you can create and personalize the message that appears in the grey pop-up box, this is an effective extension of your Voice as a Member Plus. Furthermore, it's a great command to use considering it looks "official" and regular users do not have access to this privilege. To issue a message to a user, just type in the command followed by the username, and then the specific message you wish to send to that user. e.g. /msg Bill This is a Test Once that command is issued, a grey pop-up box will appear on Bill's screen saying "This is a Test." Bill will then have to click the OK button in the box before continuing with whatever he was doing before. If this privilege is abused, according to what is outlined in the Code of Conduct for MSN Games by Zone.com, Member Plus privileges may be revoked. Unlike Zone Friends, this type of message CANNOT be ignored. Warn (/warn username) The warn command sends a canned warning message to the user advising them that they are violating Zone.com’s Code of Conduct. Like the message command, it requires the user to click the "OK" button on the warning prior to performing other actions in the lobby. As with the message command, to issue a user a warning message you will need to type in the command followed by the user name. e.g. /warn Bill This command will send the canned warning message to the user named Bill and he will need to click "OK" before continuing on his way. If this privilege is abused, according to what is outlined in the Code of Conduct for MSN Games by Zone.com, Member Plus privileges may be revoked. Table (/table table# text) NOTE: This command only works in the retail (green background) lobbies. The table command allows you to change the title text of a table so that you can change inappropriate and offensive table names. Once the name is changed, you cannot change it again until the table is emptied. In using this command, the format is quite similar to that of the message command. Type the command, then the target, and the desired message. e.g. /table 5 hello This will change the name of Table 5 to "hello." Keep in mind, you don't always have to use words or letters for the name of a table. You could just as easily change the name of the room to a keyboard symbol or a number. As you recall, any abuse of this privilege or any others associated with the Member Plus program, as defined by the Code of Conduct for Zone.com, can result in the revocation of your Member Plus status. Tableinfo (/tableinfo table# text) This command is identical to the table command with the exception that this command changes the information "on" the table instead of the table name. The functionality is similar to the table command as well, in that you will type the command, target, and desired text. e.g. /tableinfo 5 my game Once that command is issued, the information listed for Table 5 will now read "my game." As you recall, any abuse of this privilege or any others associated with the Member Plus program, as defined by the Code of Conduct for Zone.com, can result in the revocation of your Member Plus status. Clearchat (/clearchat) The clearchat command clears the chat buffer for all new users entering the room. This will not change what you see in the chat room, but if there were multiple lines of profanity for example, none of the new entrants to the lobby would see any of this text prior to the issuing of the clearchat command. To use this command, all you need to do is type it in the chat lobby you would like to clear. e.g. /clearchat This will then clear all of the lobby text present before you issued the command for all new users entering the room. Gag (/gag username) As a Level 2 Member Plus you will have the ability to prevent users from chatting in the main lobbies of a specific room for five minutes, while still leaving them the ability to use private messages via Zone Friends. The gag privilege works when you type in the command followed by a specific user name. e.g. /gag Bill Once a Member Plus enters this command in the lobby, the user named Bill will be prevented from speaking in the main lobby of that particular room for 5 minutes. This is especially useful when a particular Zoner begins is spouting several lines of profanity in a short period of time and you want to immediately stop that action. Once the user is gagged, you can then talk to the user privately and explain why he/she should stop a specific unacceptable action. Use of a gag is preferable over use of all other privileges, not including VOICE. The gag privilege is to be used only when all other attempts at using your Voice have failed. The gag privilege is used for violations of Zone.com’s Code of Conduct or Terms of Service. Use of the gag privilege when no violation of Zone.com’s Code of Conduct or Terms of Use is present, will be considered an unwarranted use of this privilege, and thus considered to be an abuse of Member Plus privileges. Any abuse of this privilege, or any others associated with the Member Plus program, can result in the revocation of your Member Plus status. Gag5 (/gag5 username) From time to time, you will encounter a user who is persistent in their violations of Zone.com’s Code of Conduct or Terms of Service. The user may have been gagged repeatedly in one room and may have since realized that he/she can then talk in other rooms. When this occurs, a Zonewide gag for five minutes may be necessary. The Gag5 command works just as the gag command, except the gag5 command gags the user in ALL Zone.com rooms. The format of the gag5 privilege is the same as the gag privilege. Type the command followed by a specific user name: e.g. /gag5 Bill By issuing that command, the user named Bill will be prevented from chatting in the main lobbies throughout Zone.com. Bill will still be able to play games and chat in private, though he cannot chat publicly for five minutes. The gag5 privilege is only to be used in situations where all prior privileges have failed. Almost all situations can be effectively diffused with use of VOICE, /gag or /gag5 in that order. The gag5 privilege is used for violations of Zone.com’s Code of Conduct or Terms of Service. Use of the gag5 privilege when no violation of Zone.com’s Code of Conduct or Terms of Use is present, will be considered an unwarranted use of this privilege, and thus considered to be an abuse of Member Plus privileges. Any abuse of this privilege, or any others associated with the Member Plus program, can result in the revocation of your Member Plus status. Ungag Gagging a user can be quite useful, however, often times realize the error of their ways prior to the gag releasing itself. As a result, a privilege to "ungag" a person is also provided for your use. As expected, this privilege works much like gag and gag5 in terms of command format. Type the command followed by a specific user name: e.g. /ungag Bill When such a command is issued, the user named Bill will be instantly ungagged and will be allowed to chat in Zone.com lobbies again. Keep in mind, it is best to ONLY ungag those users that you have gagged firsthand. How would you like it if you gagged a troublemaker only to find out that this user sweet-talked another Member Plus into ungagging them? Ungagging users not gagged by you is considered to be an abuse of your Member Plus status and you may be removed from the program. Furthermore, gagging and ungagging yourself is also considered an abuse of your Member Plus status and you can be removed from the program. Gag vs Boot From time to time there will be situations that require more than use of VOICE. While these should be few and far between, as VOICE is the most effective privilege on Zone.com, there are some “Force” tools available to make Zone.com a better place. These privileges are commonly referred to gag and boot. A common question that the Zone Community team fields is, “Which is better to use: A gag or a boot?” To be perfectly frank, one is not better than the other, however, boots should not be used unless all other privileges short of a boot have been tried and exhausted. The same can be said for gags in that a gag should not be used unless VOICE is tried and exhausted. The reasoning behind this is to ensure consistency with one of the notion of respect for all Zoners. Respect for an individual is manifested in VOICE – in taking time to explain to a user why certain behaviors are inappropriate for Zone.com. Furthermore, having the progression from one privilege to another helps to ensure that all users are treated the same—that they are granted the same respect as someone else on Zone.com, regardless of behavior. The Member Plus program is designed to make Zone.com a fun place for all users, and the only way that could occur is if there is a mutual respect across the board. Greet As a Level 2 Member Plus you will have the ability to set and remove /greets in the tournament room you are hosting in. e.g. /greet welcome to my tournament The greet command was given to hosts so they could announce the tournament they are currently hosting, not to announce a tournament that may be held in a couple of days or even a day away. Sometimes a host will post a cancel for the greet if they didn't have time to have the tournament canceled via the tool, but they need to make sure they get this removed asap, either by themselves or arrange for another host to do it for them. It is acceptable for hosts to use the greet to announce the tournament is closed, subs only, etc. All greets should be cleared by the hosts at the end of their tournaments by simply using /ungreet.
  6. Member Plus Orientation: Introduction and Voice Welcome Welcome to the most exciting community program available on the web today. By becoming a Member Plus, you have chosen to help make MSN Games by Zone.com an even more enjoyable place to play online games. As a Member Plus, you will have privileges on Zone.com in addition to being recognized in lobbies to help make Zone.com a better place. Your fellow Zoner will recognize you as a "go to" person when they have questions and concerns. You will have the opportunity to help contribute to the Zone.com community and help make it a fun place for everyone. Member Pluses are "the voice" of Zone.com’s community and through their participation, they make a visit to Zone.com a phenomenal and unique experience. The Member Plus program our way of recognizing you, the active community members that make up the heart and soul of this thriving gaming community. Member Pluses are able to help in a variety of ways including but not limited to: • Create a positive environment in all Zone.com chats • Help fellow users with everyday gaming and technical questions • Enrich their affiliated Groups (Member Plus Groups tailored to specific areas of interest) • Assist Zone.com members in finding the information they need • Encourage others to have as much fun as they possibly can by setting positive community examples and by sharing their dynamic personalities with other Zone.com members The Member Plus program is designed and structured to allow you to find a richer experience online. Whether that means you find yourself assisting others in the Help Rooms, or if it is playing games with first time Zoners, or something completely different, the choice is up to you! Again, welcome to the best online team on the Web! Here is a quick summary of what we will go over in this orientation: Orientation Chapter Links Member Plus Core Values Member Plus Organization Member Plus Requirements Time Requrements How the Member Plus Program Works Member Plus Communication Your Most Important Privilege – Voice Member Plus Core Values The core values for the Member Plus program are as follows: Respect for all individuals Consideration for all individuals Plays well with others Respect for all individuals Regardless of who you are, where you are from, and what you know, the community on MSN Games by Zone.com is quite varied. It is understandable that misunderstandings or miscommunications may occur from time to time. Regardless of your own thoughts, feelings and involvement on a particular matter, respect for all individuals must be upheld at all times. You do not have to agree with everyone, but at the very least, all individuals in the Zone.com community must be treated with dignity and respect. Consideration of others “The Zoner always comes first,” is one way to look at this core value. Think back to when you were first on Zone.com. Might have been a bit confused, might have been a bit wary of the whole place. Slowly but surely though, you began to get a feel for what the place was all about and someone with a friendly face helped you find your bearings. Well, that is what being considerate of others is all about. Everyone on Zone.com wants to play games, and we have to recognize that fact, and be considerate of it. Are you helping users to play a game online, or are you hindering it? Just something to think about as you step into the role of a Member Plus. Helping each other out One of the best things about the Member Plus program is that everyone, with such varied experiences and knowledge, shares with each other. The Member Plus program would not be as vibrant and exciting were it not for the willingness of Member Pluses to share what they know with one another. Each of us – from the seasoned veterans, to the new enrollees—we all have something to learn, and we all have something to offer. Member Plus Organization When you fill out the enrollment form, you will indicate one Group you are interested in affiliating with, based on your personal areas of interest on Zone.com. The Member Plus program is subdivided into Groups to allow users to affiliate with areas where they would like to help. Each group has an ambassador, and they are responsible for answering any questions that you may have about the Member Plus program. Below are the names of these groups and a brief description of each of them. • As a Level 1 Member Plus - Your main contact is GF@MPlus. GF@MPlus, along with Charli@MPlus, help new Level 1's become familiar with the program and help answer questions newcomers might have. • Help Group -- The Help Group helps make MSN Games by Zone.com a better place by helping answer questions about Zone.com, games and issues with trying to play games on Zone.com. The Help Group Ambassador is GF@MPlus • Game Group -- These Member Pluses help to run user-created tournaments on Zone.com, and basically help get people excited about games on Zone.com. If you like to play in these tournaments and like meeting your fellow Zoners, this group is for you! The Tournament Group lead is Charli@MPlus While the Groups are based on "subject areas" the Group that you belong to does not indicate what you choose to do on Zone.com -- that is for you to decide. Rather, the Group structure provides you with a consistent, primary resource for just about any issue. Regardless of the "subject area" of the issue, your lead can assist you with your question, comment or concern. Upon enrollment, Member Pluses are asked to affiliate with one Group to establish their primary point of contact. Additional Authoritative Contacts We encourage you to learn from other Member Pluses, however please remember that there are some issues which necessitate an Ambassador’s (GF, Charli) discretion and should not be shared with other Member Pluses. Such issues include, but are not necessarily limited to questions, comments or concerns about another Member Plus, tokens, or otherwise private, individual matters. Remember that you can always email mplus@microsoft.com for additional assistance. For other issues, perhaps relating to a ban, event or the tournament tool, please direct those inquiries towards the appropriate individuals. Be sure to contact your lead as well as to keep them in the loop as to what is occurring: • Events, such as Chats -- Charli@Mplus • Tournament Tool -- Mystery2u@Mplus go2@Mplus While we have caffeine intravenously hooked up to all the @Mpluses, they need to get up to go to the bathroom now and again ;-) As such, to ensure that there will be a 24/7 resource for you, we have created go2@mplus This resource was created solely to help you - the Member Plus community. Go2@Mplus is staffed 24/7 in Backchat and Tech backchat so that you all will have a consistent and visible point of contact for all your needs. The Go2@Mplus is: • A vehicle in which you can voice concerns/issues/feedback • A Helper in case you need support regarding enforcement issues/911s • A Mediator • A Problem Solver • A Member Plus program Helper • A FAQ Resource • And a Friend :-) In order to ensure that everyone will know how to find/contact this @mplus, be sure to add go2@mplus to your Zone Friends list. Furthermore, the addition of this new role will work to address the communication issues that many of you have brought up in the past. Hopefully a 24/7 presence (dedicated to helping all of you) will enhance your experience on the Zone as members of the Member Plus community. Member Plus Requirements Participation in the Member Plus program is open to all Zone members of every skill level – gaming newbies and aficionados alike. But, in order to enroll into the Member Plus program, you need to be a "member in good standing." Please note, the definition of "a member in good standing," for the purposes of the Member Plus enrollment is a little different than that of what is listed on the MyZone page (https://zone.msn.com/services/MyZone.asp) Specifically, to be a Member Plus, the following must be true: • Your desired Member Plus name does not violate the terms listed in the Code of Conduct for MSN Games by Zone.com, nor does it indicate an affiliation with a team/clan/group • You have not been banned from Zone.com in the last several months • You have been a member of Zone.com for several months • You do not currently have a Member Plus name • You have not been recently issued any gag or boot days • You are at least eighteen years old Other than that, all you need to become a Member Plus is a love of gaming, the desire to lend a helping hand, and the wish to help make the Zone the greatest gaming community on the Web. Remember—the Member Plus community is for everyone. Regardless of your background, skill level, or gaming experience, the Member Plus program is for you. Furthermore, the Member Plus program allows you to choose whatever Group you will feel most comfortable in and where your primary interests lie—be it general help, technical help, specific games, or tournaments. Time Requirements There is no specified time commitment for being a Member Plus. Spend as much or as little time as you like. Your level of involvement depends entirely on you! We want this to be fun and enjoyable for you! Please note, as the Member Plus program is a means to recognize you, the active community members, tokens drop off periodically due to inactivity. To ensure that this does not happen, it is recommended that you access your Member Plus account often, approximately every month. Should your token drop off, it can be reinstated, but it is not guaranteed if this is a frequent occurrence. How the Member Plus program works… The Member Plus program is divided into 3 Levels or privilege levels. These levels are described below: Level 1 - When you first enroll in the Member Plus program, you will receive a "+" before your name. However, you will not receive any privileges beyond those of every other Zone user. During this period, you will get a chance to meet the other Member Pluses in your Group, make some friends, and become familiar with the way other Member Pluses handle user situations. Level 2 - Approximately 60 days after you initially enrolled in the program, you will be automatically moved to Level 2. At Level 2, you will have privileges available to you that may choose to use in order to help you assist other Zoners. These privileges and their uses are explained later on in this orientation. Level 4 - Six months after you initially enrolled in the program, you can request to be moved to Level 4. You WILL NOT be moved automatically. There is a separate Level 4 orientation that you can review after you have requested your new level. At Member Plus Level 4, you will receive several additional privileges. Member Plus Communication With more than a two thousand Member Pluses, communication can often be a challenge. To help facilitate effective communication with all Member Pluses, there are a variety of resources for you to utilize. Member Plus HQ Member Plus Headquarters, or MPHQ, is a site designed specifically for members of the Member Plus program on Zone.com. This site acts as a main hub of program information for Member Pluses. Whether you are a newcomer to the Member Plus program or a seasoned veteran, this site has something for you. Member Plus Central Meet others who are interested in Zone.com's Member Plus program at this vibrant community of Zone.com users. Run by embers of the Zone.com community, Member Plus Central (MPC) is a helpful resource for anyone interested in the Member Plus program. Please note, as MPC is an MSN Groups site with no official connection to Zone.com's Member Plus program, membership to the MSN Groups site known as MPC does not automatically enroll you into the Member Plus program for Zone.com. • For official information about the Member Plus program, please refer to Member Plus Headquarters (http://www.memberplushq.com). • For general information about Zone.com community happenings, please refer to the Community Hub page found at (http://zone.msn.com/hub_community.asp) Your Most Important Privilege – Voice As a Member Plus you will have privileges available to you to help you make Zone.com the best gaming site possible. With these privileges however, there comes an added level of responsibility. If it is determined that any privileges were abused, as described by Zone.com's Code of Conduct, the membership in the Member Plus program will be revoked. Furthermore, Member Pluses are subject to the same Code of Conduct and Terms of Use, as with all Zone.com Community Members. If a Member Plus violates either the Code of Conduct or Terms of Use, they will be dealt with as any other Zone.com user, and their status as a Member Plus can be revoked. The only privilege you will have as a Level 1 Member Plus is your Voice. You will also have a "+" by your name to denote membership in the Member Plus program Voice Your Voice is the most important privilege available. Your Voice can help you mediate situations, help users, and make new friends! Voice is manifested by what you type on the screen while on Zone.com. As people cannot hear the intonations of your actual voice, what you type online is very important, for that is what users will see. For example, short, curt, one word replies are often perceived as being rude, online. Likewise, typing in all CAPITAL LETTERS is considered rude, as that is the online equivalent to shouting. When interacting with users online, it is best to avoid behaviors that are considered rude – remember that you, “Catch more flies with honey” :-) Your Voice is how you present yourself to other Zoners. Are you the chatty/friendly type or are you terse and gruff with your responses? Do you make others relaxed when you talk with them or are other users up tight and silent when you are around? These reactions by Zoners are totally dependent on your Voice. Another way of thinking about Voice is that it is a way of explaining to a user why a particular behavior is objectionable in attempt to stop that particular action. Often times, if a person realizes that a certain action is “bad” they will no longer continue that behavior. One thing to remember, try and be specific as to why a particular action is objectionable. For example, when trying to use your Voice with a flooder, you could explain that flooding is bad because it prevents other users from interacting with one another and also prevents them from finding others to play against in a certain game. Not only will use of Voice be helpful in stopping objectionable behavior, by educating users as to why their actions are contrary to the Code of Conduct, you will be helping to prevent future infractions. This serves to “save the Zoner” and it helps to make the overall experience on Zone.com, better for all users. When interacting with other users on Zone.com, it is best that you be yourself. As you already know, it is often easy to distinguish between those users who are telling the truth and those feeding you a line. People will appreciate your honesty and openness with them. Of course, you should only engage other users as determined by your own comfort level and your personal willingness to interact. Set your own boundaries and others will respect them. Remember that as a Member Plus, if you so choose, you can assist other Zoners with their inquiries and questions to the best of your ability. If you are uncomfortable with a particular situation, or unsure of how to respond to a user, do not hesitate to ask other Member Pluses or the Online Hosts (denoted by "@Mplus") since they are there to assist you and all Zone.com users. To get additional tips on how to use your voice, it is best to interact with other Member Pluses. For more information, contact your Group lead. Respect Along the same lines as your VOICE, it is important to have respect for everyone on Zone.com, regardless of perceived age, race, religion, Member Plus status, etc. While there are certainly many differences among all the Zoners, we are all united by the passion for gaming. If users perceive disrespect from you, your experiences online will not be very pleasant. You can be guaranteed that they will tell one of their friends, who in turn tells one of their friends, and pretty soon, you have a whole group of people making your online experience difficult. Remember that respect leads to respect, and disrespect leads to disrespect. If you are trying to make the online gaming experience better for all Zone.com users, treat everyone with equal respect, and in turn, you will experience the same. Rough Rooms If you have been on Zone.com for awhile, you are probably thinking, “Respect is all fine and good, but what about all those rough rooms where the users hate any sort of authority figure?” Indeed, that is a very good question, as there are certain groups of users who have it in for Member Pluses. In situations such as this, it is important that you keep a calm head, thick skin, and treat everyone with respect as you would in another room. It may also be a good idea to ask another Member Plus to come in and assist you when trying to reason with a rough room. Not only can another person serve as an effective backup, just having a different approach to the room could help calm things down. Remember that VOICE and RESPECT will be the best privileges available to you. Gags should only be utilized in extreme cases, and boots should be used rarely, if ever. Lastly, remember that the Member Plus program is to allow you to have fun and try and make Zone.com a better place. If you are uncomfortable because of a certain room, by all means go to a different room, or take a break from the computer if you need to.
  7. Who are the Member Pluses? Here are a few great words to describe Zone.com Member Pluses • Experts • Super-duper-Zone.com-internet-gaming-guru's (well, sort of one word) • Helpers • Fans • Friends What is the Member Plus Program? The Member Plus Program is: • Your way of getting in on the fast-paced action of the Zone. • Your way to participate on the Zone by making friends, having fun, and sharing your gaming knowledge and expertise with others. • Your way of helping to shape the Zone into the best community and gaming site on the Web. What are Member Plus Committees? According to your individual areas of expertise and interest, Member Plus has four distinct committees that you can join. Each Member Plus is allowed to join one Committee. These Committees are: Help Committeeee -- Dedicated to assisting users in the Help Room and "problem solving" on the Zone, including solutions for technical problems on the Zone. Gamer Committee -- Dedicated to help users create and monitor "Level D" or user-created tournaments and fielding game-specific user questions. These Committees are self-governed by Member Pluses and mediated by a Committee Lead -- Committee accomplishments in their respective areas of site expertise depend entirely on goals and interest areas for which the Committee members decide to strive. Your Committee membership will allow you to become more deeply involved in the areas of the Zone you find the most exciting. Most importantly, you will have the opportunity to meet some likeminded gamers! You can choose the Committee with which you would like to affiliate when you have complete Level 1. What are the Requirements for Joining the Member Plus Program? In order to become a Member Plus, all you need is a love for gaming and helping fellow Zoners. You also need to be 18 or older and a Zone member in good standing. Member Plus membership is open to all Zone members of every skill level -- gaming newbies and aficionados alike. There is no time commitment and how involved you choose to be is entirely up to you. Becoming a Member Plus is easy. In order to do so, please stay tuned to Member Plus HQ for more information on when open enrollment will begin. • In our community, we'll ask you to read some orientation material about Member Plus privileges and how to use them. • Complete the Interest Form provided on our community website, including your name, Zone name, desired Committee affiliation, and preferred e-mail address. Note: the Interest Form will only be available during Open Enrollment. Please check back to Member Plus HQ often in order to find out the dates and times of Open Enrollment. • That's it! Once you receive notification that you have been accepted, you will be a Member Plus and can begin interaction with your selected Committee! - In addition, we'll be holding several optional Q&A sessions where you can get answers to questions you may have about Member Plus privileges. If you have any further questions about the Member Plus program, please read our FAQ or see our Orientation mater
  8. Theater Chat Events!

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    THEATER CHAT EVENTS! Come to the Chat Auditorium to talk to some of the community on peopleandchat. Make sure to read the rules below, and get your questions ready! All chats take place at 8:00 P.M. Eastern Standard Time, unless noted. Monthly Meeting - PeopleandChat Hosted by Member Plus Volunteers and chat with the many others of the community. We cover all kinds of your questions and we try to give good answers during the monthly meetings. Bring your questions! See you there! This is a "Theater" chat room. Please make sure you understand the rules before participating. Theater Chat Rules In order to allow all members to participate, and to get as many of their questions answered as possible, these chats are mediated events with some easy-to-follow rules. When you enter the room, you are in Watching mode and will not be able to chat. The Host of the Chat Room is called a Moderator; and this person allows you to ask questions to the guests. Note: The Chat events should not be used for technical support questions. If you would like to ask a question, choose Ask Question from the Chat pull-down menu. This will place your Member ID in the Waiting mode in the column on the right. When it's your turn, the Moderator will ask you to speak, and your Member ID will be bumped up to Asking mode. You will then be able to ask your question of the guest. Use points of ellipsis (that is, three periods, ". . .") at the end of your question if you run out of space and would like to ask more. When done with your question, type "ga" so our guest can answer. At the Moderator's discretion, you may get one follow-up question. Follow the same format as noted above. After the follow-up question, the next person in the queue will be recognized. Please wait until your Member ID shows in the Asking category before sending your message. If you break any of these rules, you may forfeit your place in the queue, and your status may change to Watching mode only.
  9. How do I become a Member Plus? You can become a M+ in one of two ways: Enrollment or Nomination. What is Enrollment? On enrollment days, peopleandchat will post a form online that you can fill out. These forms are accepted for 24 hours. Then, your application will be reviewed. If you are selected, you will be sent information via e-mail, and you will receive a "+" token. What are Nominations? During nominations, certain Member Pluses are allowed to nominate one person to become a Member Plus who has shown a positive, helpful attitude toward other players. The pluses will then send in their nomination. Note that during nominations, the sysop who is nominating you will need to have contact with you so he/she can gather the correct information to send to the peopleandchat. When will Enrollments or Nominations occur? Member Plus Leadership has determine when enrollment or nominations occur. However, they only give 24 hour notice for Enrollment, and nominations are only announced to pluses. Keep watching this page to receive the latest information about how to become a Member Plus, as this page is updated whenever new information arises. What exactly are the requirements to become a M+? A clean peopleandchat record. (Short term toolings, such as a 5-minute gag or soft boot, are somewhat acceptable) At least 18 years of age. A 6-month old account associated with your peopleandchat nickname. A nickname that is not affiliated with a team or clan. Can MPC give you a plus? No. The only way to become a Member Plus is to follow one of the two procedures above. There is no "quick way" to become a plus: Don't let anyone fool you into giving your login information, to MPC, to peopleandchat, or anywhere. The @MPlus staff do not need your account information, and no legitimate staff member will ask you to do so. If you have given account information to someone, change your password immediately.
  10. How do I become a Member Plus? You can become a M+ in one of two ways: Enrollment or Nomination. What is Enrollment? On enrollment days, peopleandchat will post a form online that you can fill out. These forms are accepted for 24 hours. Then, your application will be reviewed. If you are selected, you will be sent information via e-mail, and you will receive a "+" token. What are Nominations? During nominations, certain Member Pluses are allowed to nominate one person to become a Member Plus who has shown a positive, helpful attitude toward other players. The pluses will then send in their nomination. Note that during nominations, the sysop who is nominating you will need to have contact with you so he/she can gather the correct information to send to the peopleandchat. When will Enrollments or Nominations occur? Member Plus Leadership has determine when enrollment or nominations occur. However, they only give 24 hour notice for Enrollment, and nominations are only announced to pluses. Keep watching this page to receive the latest information about how to become a Member Plus, as this page is updated whenever new information arises. What exactly are the requirements to become a M+? A clean peopleandchat record. (Short term toolings, such as a 5-minute gag or soft boot, are somewhat acceptable) At least 18 years of age. A 6-month old account associated with your peopleandchat nickname. A nickname that is not affiliated with a team or clan. Can MPC give you a plus? No. The only way to become a Member Plus is to follow one of the two procedures above. There is no "quick way" to become a plus: Don't let anyone fool you into giving your login information, to MPC, to peopleandchat, or anywhere. The @MPlus staff do not need your account information, and no legitimate staff member will ask you to do so. If you have given account information to someone, change your password immediately.
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